MEDIATION | FACILITATION
When conflict takes over a team or organisation it affects everyone. Morale drops to an all-time low, people become stressed and demotivated, staff take frequent ‘sickies’ and high achievers leave altogether
As a leader you need to know when to seek help and have the guts to call in an independent mediator. Why?
- Firstly, for all the “good hard-working” people in your team.
- Secondly for the people in conflict who haven’t got a clue how to get out of conflict and deserve help.
- Thirdly, for yourself. Conflict takes often too much out of leaders who already have got a lot on their plate
Through a mediation process I’ll help people to:
- Identify the roots of their conflict
- Understand themselves and others better
- Have open and honest conversations to clarify issues
- Find ways and strategies to move forward – whether it is two people, a team or an entire organization.
As a mediator I support all the people in the mediation and give them individual guidance every step of the way. Call me weird but I love helping people unravel their conflict and finding ways to move forward. So, let me do what I am good at so you can go back to your responsibilities. Your team will thank you for it!
TRAINING
It’s no secret that there is training and there’s training. I bet you have better things to do than to spend precious time away from the office in a stuffy room while trying to listen to a lame humourless presenter who thinks he or she is the centre of the universe.
So, I do things different: I took a vow long time ago to never deliver a boring presentation in my life.
In my training:
- We’ll do entertaining and valuable exercises to implement new knowledge
- I’ll spice things up with some of my court and war zone stories
- I’ll try to connect with everyone in the room and encourage them to share experiences, wisdom, and insights
- I’ll adjust the training to people’s needs on the spot (I never use a script; I am not a robot)
It’ll be a training you won’t easily forget, I promise. So why not give yourself or your staff the exciting opportunity to learn about (and practise) topics like difficult conversations, conflict resolution, team building, resilience, mediation, emotionally intelligent and other important leadership skills
Testimonials
'THILAN’S COACHING PROVIDED ME WITH A ROCK-SOLID FOUNDATION'
My inspiration and energy is back in full swing! Thilan’s coaching helped me to step up in a period of turbulence. I am now SO much more confident in myself as a leader. My CE has witnessed the difference as well! Guess what? I’m ready for my next career move.
Chief Finance Officer
"REFRESHING TO RECEIVE TAILOR-MADE TRAINING"
We’ve engaged Thilan over the last few years as conflict resolution trainer. We found it refreshing that instead of selling us an off-shelf training program on resolving workplace conflict Thilan sought to understand our business and participants needs first and then customised and delivered a tailored training solution to meet our needs. Her facilitation style has been well received, with several staff commenting that they liked her down to earth style of presenting and enjoyed the opportunity to undertake interactive exercises to build their confidence and capability to resolve conflict at work (and at home). I’d recommend Thilan to other businesses who are seeking someone to equip their staff’s conflict resolution toolkit.
HR Manager
‘MANY STAFF TOLD ME THEY REALLY ENJOYED THE SESSION’
Thilan’s an engaging and interesting speaker! We learned, in a fun way, many new skills we can now confidently use both in our professional and personal lives. When have booked Thilan already again for next year!